Guide & File Content Consultant (12 Months) - Tyler Technologies - Plano, TX | JobsInTEX.com

Guide & File Content Consultant (12 Months)

Tyler Technologies | Plano, TX

Tyler Technologies

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Guide & File Content Consultant (12 Months)

The Content Consultant is responsible for building high quality interviews and forms using Tyler’s Guide & File software, and delivering exceptional training to clients in the creation of self-represented litigant interviews and forms within the Guide & File application. This is a 12-month contract position with full benefits and the possibility of turning into a permanent opportunity here at Tyler.

Location

Plano, Texas

Responsibilities

  • Work with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
  • Research and evaluate complexity of existing court forms for all types of legal filings.
  • Summarize procedural requirements to successfully file such forms.
  • Outline the information required from pro se filers to complete forms.
  • Provide onsite and web training for Guide & File self-represented litigant software to both new and existing customers.
  • Create interviews with logically organized questions in plain language.
  • Create informative content, in plain language, to assist pro se filers with completing the interviews.
  • Provide clients with information about the interviews developed and support them in copying those interviews.
  • Assist clients with technical issues as they arise.
  • Create user documentation when required.
  • Ability to independently keep up to date on new functionality and learn new modules.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.
  • Travel up to 25% is required.

Qualifications

  • JD preferred. BS/BA degree in a related field or equivalent experience is required.
  • Experience with court filings and legal processes are required.
  • Exceptional presentation, communication and training skills; previous training experience is a plus.
  • Pro-Bono background and/or experience are desired.
  • Experience with plain language content development is beneficial.
  • Passion for bringing Access to Justice solutions to the public.
  • Strong analytical ability, particularly in a technology environment.
  • Familiarity and ease with computer systems and common software products.
  • Strong decision making and problem-solving skills.
  • Excellent planning, organizational skills and ability to follow-through until processes are completed.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.



Job Code: 2017048-1
Posted On: 07/21/17
Telecommute: No
Categories: Consultant
Job Status: Contract
Similar Jobs: Within 25 miles of 75023, Consultant
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